If you need your order in a hurry, or for a given date, please e-mail us at email@example.com with information about your deadline prior to submitting your order and we will do our best to accommodate your needs.
Can you deliver my garment in time for my wedding or special event?
Can I track my order?
Absolutely! Once payment is received and your order is confirmed, you will receive an update that your garment has entered the production phase. Then, once shipment is initiated, you will receive a confirmation e-mail with your tracking information. You can use this information to find out when your package will be delivered.
I have a question about my order. Who do I contact for help?
If you have a question regarding your order, please send us an e-mail at firstname.lastname@example.org and we will get back to you as soon as possible. Most inquiries receive a response within 24 hours.
What if my garment does not fit properly?
We offer the Accurate Fit Guarantee, if there is a problem please email us at email@example.com and we will make it right. Your garment might need a minor alteration which could be expected, but a major alteration can either be handled with a $60 alteration allowance or we will remake the garment. This is up to our discression, contact firstname.lastname@example.org.
When will I receive my order?
Approximately 3 to 4 weeks. Your order enters production phase within 72 hrs. Once approved, the garment will be created using your specific customizations.
Can I choose a design option that is not featured on your web site?
Yes, of course! We want your design to be exactly what you pictured. If there is a specific detail, or customization, you would like to make that you do not see available on our site, please contact us directly prior to placing your order. We will provide you with an answer as to whether or not we can accommodate that request, and a price quote for the desired work.
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